Allen Bernard

Allen Bernard

Allen Bernard is a freelance technology journalist, editor and business writer with 18 years of experience covering cloud, IoT, cyber security, networking, and many other tech topics.

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K2 article

What You Know About Process is All Wrong

Author's Note: This is the second article in an eight-part series I wrote for K2 and published on

Advances in computing power over the past decade have dramatically changed how people think about technology -- and what they expect from it. Smarter, faster, and connected, today's tech has led to a revolution in how almost everyone on the planet works, lives, plays and, most importantly, accesses information.

Because of these tectonic shifts, it should come as no surprise that the business processes your organization depends on to interact with the new world of the anytime/anywhere/always-on customer also needs to be re-imagined. In the past, business process optimization and automation was all about digitizing existing paper-based systems so they would be more efficient. That was it. There was no fundamental rethink about what a process was, i.e., a series of steps to get from one interaction to another in order to achieve a task. Order to cash, procure to pay, on boarding new employees, etc. went digital basically unchanged.

K2 article

Why BPM is Broken

Author's Note: This is first in an eight-part series I wrote for K2 and published on

It wasn't that long ago that business process management was all about automating paper-based business process in order to make them function better and cost less. To do this, most companies just hard-wired the business logic into a computer and called it done. And, while this work continues in many industries today (healthcare being the first one that jumps to mind), given the speed at which digital transformation is taking over entire marketplaces (music, for example) and how the anytime/anywhere access to information is changing the very definition of "work" for an entire generation (Millennials and GenXers, in this case), treating business processes as a series of steps to be automated is an antiquated approach that will not net real business benefit in today's digital economy.

Service smile article

Big Data Leading to New Breed of Service Provider

CIO - Big data is giving rise to a new breed of services aimed at helping over-burdened IT departments take on the challenges of data analytics without investing in additional infrastructure. And vendors of all sizes are getting in on the action.

Old%20computer article

Data Scientist Role Is Clear, Even If Job Description Isn't

CIO — "What exactly is a data scientist?" This question is increasingly on the minds of many in the tech world today. The mix of skills needed to be called a "data scientist" is still very much a work...

Ping%20pong%20thing article

How Big Data Brings BI, Predictive Analytics Together

Big data is breathing new life into business intelligence by putting the power of prediction into the hands of everyday decision-makers.

Hadoop wireframe article

How Big Data Will Separate Haves From Have-Nots

CIO — When the Internet and the World Wide Web first gained momentum in the 1990s, words such as email and ecommerce entered the popular lexicon. (In fact, a lowercase "e" became a symbol of all thing...

Big data inforgraphic article

How to Use Big Data to Stop Customer Churn

While still in its infancy, Big Data helps companies on the cutting edge of customer experience figure out why some customers leave and how to stop others before they do.

Hc and money article

Healthcare Industry Sees Big Data As More Than a Bandage

The promise of big data in healthcare--increased efficiencies, better outcomes, more personalized care--is undeniable. How the industry reaches the promised land will happen in many stages, but hospitals and insurers aren't wasting any time getting started.

Cust service elevator article

How Big Data Can Improve Marketing and Customer Service

Big data is poised to help marketers reach and engage customers and prospects in ways that businesses are only now starting to understand. Enterprises that don't embrace analytics may soon see embattled customers voting with their wallets.


Social BPM Adds Value for Enterprises and Employees

CIO — Social media is everywhere today. But what does social really mean? If you're just sharing the latest news about who you are dating or a great recipe you just tried for Thanksgiving, then social...

Converg infra dell article

Is Converged Infrastructure the Future of the Data Center?

CIO — Ten years can seem like 10 lifetimes if you're a little kid trying to catch up to your big brother or a writer considering the history of the Internet. If you work in IT networking, however, the...

Open uri20130311 19997 5s6yge article

IT Strategy at Nationwide Children's Hospital Sticks to Basics

CIO — Even though healthcare is under tremendous pressure to improve outcomes, reduce costs and increase efficiencies, the famous healthcare mantra "do no harm" guided the technology decision-making that went into the newly completed Nationwide Children's Hospital in Columbus, Ohio.

Circuit board article

Big Data, Cheap Storage Bring In-Memory Analytics Into Spotlight

CIO — If you're paying attention to big data, lately you've probably heard terms such as in-memory analytics or in-memory technologies. Like many tech trends that appear new only because their histori...

Students sitting article

How the Social Campus Enables Tomorrow's Workers Today

CIO — Just like their corporate cousins, colleges and universities have been playing catch-up with the consumerization of IT trend that has left many IT shops scrambling to provide their employees wit...

Hadoop article

HPCC Takes on Hadoop's Big Data Dominance

CIO — When you hear the expression "big data," the next word you will often hear is "Hadoop." That's because the underlying technology that has made massive amounts of data accessible is based on the ...